Refund policy

Last updated: 22 October 2026

At SAVA ATELIER, we want you to shop with confidence. This policy explains how returns and refunds are handled for orders placed through our online store in India.

1. Return Window

Eligible products may be returned by requesting a return within 7 days of delivery. Products must generally be unused, unworn, unwashed, and in their original condition, with original tags, packaging, and accessories where applicable.

2. Products Not Eligible for Change-of-Mind Returns

Certain products may not qualify for change-of-mind returns, including personalized or customized items, made-to-order products, and hygiene-sensitive products such as earrings where permitted by law. Products marked as final sale may also be excluded where legally permitted.

These exclusions do not affect any rights you may have regarding defective, damaged, incorrect, spurious, or misrepresented products under applicable law.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us at "saavaatelierstudio@gmail.com" as soon as reasonably possible. Include your order number, a description of the issue, and photographs where available.

We will review your request and explain the available remedy, which may include a return, replacement, repair, or refund, as applicable under law.

4. How to Request a Return

Email "saavaatelierstudio@gmail.com" with the subject line “Return Request — [Order Number]”. Include the product name and reason for the request. Please wait for our instructions before sending an item back.

5. Return Shipping

For eligible change-of-mind returns, the customer is responsible for return-shipping costs. For defective, damaged, incorrect, spurious, or misrepresented products, return shipping will be handled in accordance with applicable law.

6. Refunds

Once a returned item has been received and assessed, we will notify you whether your refund has been approved. Approved refunds will generally be issued to the original payment method. The time taken for the funds to appear may depend on your bank or payment provider.

Any refund of delivery charges and the processing timeframe will be handled in accordance with the circumstances and applicable law.

7. Exchanges

Exchanges may be available depending on product availability. Contact "saavaatelierstudio@gmail.com" with your order number and preferred replacement item.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched. Your rights under applicable law remain unaffected.

9. Contact

Email: "saavaatelierstudio@gmail.com"
Business address: Sree Vaamika, Parassala, Trivandrum, India.

10. Applicable Law

This policy is intended for orders serving customers in India and is subject to applicable Indian consumer-protection and e-commerce laws. Nothing in this policy limits rights that cannot legally be excluded.

Thank you for shopping with SAVA ATELIER.